Area Code Overlay Information

Area Code Splits & Overlays

What is an area code split?
The exhausting area code is split into two or three geographic areas, leaving the existing area code to serve on side of the geographic area and assigning one or two new area codes to the other segment(s).

What is an area code overlay?
An area code overlay occurs when more than one area code serves the same geographic area. In an area code overlay, relief is provided by opening up a new area code within the same geographic area as the area code requiring relief. With an overlay, all current customers keep their area code and telephone number. Numbers from this new area code may be assigned to new telephone customers or those adding additional lines. Because two area codes reside in the same geography, all calls must be dialed using the area code + the seven-digit telephone number (10 digits). (Some states require 1+10-digit dialing)

What is 10-digit dialing?
10-digit dialing is a term used to refer to the practice of including the area code of a phone number when making local calls. It is the required dialing pattern in locations throughout the country that have undergone an area code Overlay. For example, if area code (123) is overlaid with area code (456), then callers within the area served by 123/456 must dial 10-digits in order to place a local call even if the call is from a (123) number to another (123) number. Pre-subscribed long distance calls still require 1+10-digit dialing. Consumers in areas subject to an Overlay should replace all 7-digit telephone numbers programmed into their wireless phones and other devices with 10-digit telephone numbers.

What is Permissive Dialing?
The permissive dialing* period begins with the introduction of the new area code and generally lasts approximately six months. It provides a 'get acquainted' transition period for the new area code. Permissive dialing allows the old and new area code customers to call between the two area codes using seven-digit dialing. During this period, customers should begin to use the area code + the telephone number although calls will still complete if only the seven-digit telephone number is dialed. Customers, from outside the area, can call the new area code by dialing either the old or the new area code + the telephone number; the call will complete during the permissive period. (* The permissive dialing period varies in length per commission decision)

What is Mandatory Dialing?
Approximately six months after the introduction of the new area code, an intercept recording* period will begin. At this time, callers must use the appropriate area code plus the telephone number. Calls incorrectly dialed will be referred to a recording throughout the recording period. It will inform the calling party that the new area code must be used to complete the call.

If you have family or friends deployed in the military outside of the United States, make sure they know and use your new area codes.

Boundary Elimination Area Code Overlay Approved for the 323 Area Code

Local Jurisdiction and Public Meetings Regarding Adding New Area Code to the 909 Area Code

Idaho 208-986 Area Code Overlay Information

New York 315 Area Code Overlay Information

New York 332 Area Code Overlay Information

New York 518 Area Code Overlay Information

Pennsylvania 717 Area Code Overlay Information

Texas 210 Area Code Overlay Information

Washington Area Code Overlay Information

 

Boundary Elimination Area Code Overlay Approved for the 323 Area Code

All Customers with 323 and 213 Area Codes must dial 1 + Area Code + Telephone Number for ALL calls beginning July 8, 2017

To ensure a continuing supply of telephone numbers, the boundary line between the 323 and 213 area codes will be eliminated and the two areas served by the 213 and 323 area codes will be combined. This is known as a boundary elimination overlay. The boundary elimination overlay does not require customers with a 323 or 213 area code to change their existing area code, but does require them to dial “1” followed by the area code and the seven-digit telephone number on every call, including calls within the same area code.

Who will be affected?

Everyone with a 323 or 213 area code is affected. The 323 area code, in addition to serving a large portion of the City of Los Angeles, currently serves the cities of Alhambra, Bell, Bell Gardens, Beverly Hills, Commerce, Cudahy, Glendale, Hawthorne, Huntington Park, Inglewood, Lynwood, Maywood, Montebello, Monterey Park, Pasadena, Rosemead, South Gate, South Pasadena, Vernon and West Hollywood. The 213 area code currently serves the downtown portion of the City of Los Angeles and is surrounded by the 323 area code. Once the boundary elimination overlay is implemented, both area codes will serve the combined region.

What is the new dialing procedure?

To complete calls from a landline phone, the new dialing procedure requires anyone with a 323 or 213 area code telephone number to dial 1 + area code + 7-digit telephone number including calls within the same area code. This means that all calls in the 323 and 213 area codes that are currently dialed with seven digits will need to be dialed using 1 + area code + 7-digit telephone number. To complete calls from a cellular or mobile phone, callers may dial the area code + 7-digit telephone number or 1 + area code + 7-digit telephone number whenever placing a call from a phone number with the 323 or 213 area code.

When will the new dialing procedure become mandatory?

Beginning July 8, 2017, you must use the new dialing procedure, even for local calls. After this date, if you do not use the new dialing procedure, your calls will not be completed and a recording will instruct you to hang up and dial again using the new dialing procedure.

Beginning August 1, 2017, new telephone lines or services in the former 323 area may be assigned numbers with the 213 area code, and new telephone lines or services in the former 213 area may be assigned numbers with the 323 area code.

What will you need to do?

In addition to changing your dialing procedure, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit telephone number will need to be reprogrammed using the new dialing pattern. Some examples are stored telephone numbers in contacts lists in phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, and other similar services or equipment. Medical alert devices, safety alarms, security systems and gates, ankle monitors, or other similar equipment must be reprogrammed to use 1+10-digit dialing. Many systems operate on 1+10-digit or 10-digit dialing by default, but some older equipment may still use 7 digits. Please contact your medical alert or security provider if you do not know whether your equipment needs to be reprogrammed to accommodate for the upcoming change to 1+10-digit dialing. You may also want to check your website, business stationery and advertising materials, printed checks, contact information, and personal or pet ID tags to ensure the 1+area code is included in the telephone number.

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711 and 811.

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call Assurance Wireless or access the following website for more information: http://www.cpuc.ca.gov/General.aspx?id=1163 .

 

LOCAL JURISDICTION AND PUBLIC MEETINGS REGARDING ADDING NEW AREA CODE TO THE 909 AREA CODE

The California Public Utilities Commission (CPUC) will begin the process to introduce a new area code to the area now served by the 909 area code, as the 909 is expected to use up its available prefixes by March 2019. The telecommunications service providers have proposed to introduce the new area code through the overlay method. Adding a new area code to the area now served by the 909 area code will provide additional prefixes and new telephone numbers for the 909 customers. The proposed overlay, pending CPUC approval, will allow all customers to keep their current phone numbers, including their area code. To avoid service disruption, the new area code will be added to the 909 area code by September 2018, six months before the depletion of prefixes. In September 2018, customers requesting new phone numbers in the 909 geographic area may be assigned a new area code.

The CPUC will be holding local jurisdiction and public meetings on April 4 and 5, 2017, to inform the local jurisdictions and the public, and to hear concerns about adding a new area code to the 909 area code. More information is available at http://www.cpuc.ca.gov/909areacode.

Local Jurisdiction and Public Meetings

Pomona
1 p.m., April 4, 2017
Pomona City Council Chambers
505 South Garey Avenue
Pomona, CA
San Bernardino
6 p.m., April 4, 2017
Ruben Campos Community Center
1717 W. 5th Street
San Bernardino, CA
Redlands
11 a.m., April 5, 2017
Redlands Community Center
111 West Lugonia Ave.
Redlands, CA


The CPUC welcomes your participation and comments. If you are unable to attend these meetings, you may submit written comments to the CPUC Public Advisor's Office at 320 W. 4th Street, Suite 500, Los Angeles, CA 90013, at the CPUC’s website at http://www.cpuc.ca.gov/909areacode, or via e-mail to public.advisor@cpuc.ca.gov. Additionally, you may call the Area Code Hotline number at (866) 340-6147 to leave your comments.

It is the CPUC’s policy to schedule hearings in locations that are accessible to everyone. If you require additional accessibility assistance, such as a sign language interpreter, please contact the CPUC Public Advisor's Office five business days prior to the meeting date toll free at 866-849-8390 or toll free TTY at 866-836-7825.

 

Area Code Overlay Approved for the Idaho 208 Area Code

To ensure a continuing supply of telephone numbers, the new 986 area code will be added to the area served by 208. This is known as an area code overlay. Get ready to change the way you dial your local calls!

 

What is an area code overlay?

An overlay is the addition of another area code (986) to the same geographic region as an existing area code (208). An overlay does not require customers to change their existing area code.

Who will be affected?

The 208 area code covers the State of Idaho. The new 986 area code will serve the same geographic area currently served by the existing 208 area code. 

What will be the new dialing procedure?

To complete local calls, the new dialing procedure requires callers to dial the 10-digit telephone number (area code + the 7-digit telephone number). This means that all calls in the 208 area code that are currently dialed with seven digits will need to be dialed using 10-digit telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 986 area code. Calls that are currently local will continue to be local, even though 10-digit dialing will be required.

When will the change begin?

Effective November 5, 2016, you should begin using the new dialing procedures whenever you place a call from the 208 area code. If you forget and dial just seven digits, your call will still be completed.

Beginning August 5, 2017, you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.

Beginning September 5, 2017, new telephone lines or services may be assigned numbers using the new 986 area code.

What will you need to do?

In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit number will need to be reprogrammed to use the new dialing procedures. Some examples are life safety systems, PBXs, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, call forwarding settings, voicemail services, etc. You may also want to check your website, business stationery, printed checks, contact information, pet ID tags, or advertising materials to ensure the area code is included. Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programed to use 10-digit dialing.  Many systems operate on 10-digit dialing by default but some older equipment may still use 7-digits.  Please contact your medical alert or security provider if you don’t know whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit dialing.

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will still have to dial 1+area code + telephone number (11-digit dialing) to place long-distance calls within the 208/986 Area Code
  • You can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you will still dial these codes with just three digits.

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call Assurance Wireless at (Service Provider’s contact number) or access the following websites for more information: www.puc.idaho.gov.

 

Area Code Overlay Approved for the New York 315 Area Code

To ensure a continuing supply of telephone numbers, the new 680 area code will be added to the area served by 315. This is known as an area code overlay. Get ready to change the way you dial your calls made within the 315 area code!

What is an area code overlay?

An overlay is the addition of another area code (680) to the same geographic region as an existing area code (315). An overlay does not require customers to change their existing area code.

Who will be affected?

The 315 area code covers the west-central portion of New York serving communities such as Syracuse, Utica and Watertown.  The new 680 area code will serve the same geographic area currently served by the existing 315 area code.

What will be the new dialing procedure?

To complete calls within the 315 area code region, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 315 area code that are currently dialed with seven digits will need to be dialed using ten digits, that is, the area code + telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 680 area code.

When will the change begin?

Effective March 12, 2016, you should begin using the new dialing procedures whenever you place a call from the 315 area code. If you forget and dial just seven digits, your call will still be completed.

Beginning February 11, 2017, you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.

Beginning March 11, 2017, new telephone lines or services may be assigned numbers using the new 680 area code.

All calls made within and between area codes 315 and 680 must be placed using the 10-digit telephone number (315 or 680 plus the 7-digit telephone number).

What will you need to do?

In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure.  Some examples are life safety systems or medical devices, PBXs, fax machines, Internet dial-up numbers, alarm and security systems or gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions, etc.  Be sure to check your website, business stationery, advertising materials, personal and business checks, contact information, and your personal or pet ID tags to ensure the area code is included.

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1+ area code + telephone number for all calls to other area codes (outside of 315 and 680).
  • You can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community you will still dial these codes with just three digits.

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call Assurance Wireless at 888-321-5880 or visit the New York Public Service Commission’s website at http://www.dps.ny.gov/ for further information.

 

New 332 Area Code is Coming to Manhattan

To ensure a continuing supply of new telephone numbers for New York City, the New York Public Service Commission has ordered an Area Code  Overlay for Manhattan.  The new 332 area code will be “overlaid” or superimposed over the area now served by the 212, 646 and part of the 917 area codes.

What is an Area Code Overlay?

An overlay is the addition of another area code (332) to the same geographic region as existing area codes (212/646/917). This overlay does not require you to change your existing area code or phone number or how you dial your calls.  Continue to dial 1+10 digits for all calls.

Who will be affected and when will the change begin?

Beginning June 10, 2017, Manhattan customers requesting new service, an additional line, or in some cases, moving their service, may be assigned a number in the new 332 area code.  The 332 area code will co-exist everywhere in Manhattan with the 212, 646, and 917 area codes.

What will you need to do?

You should continue to identify your telephone number as a 10-digit number (Area Code + 7-digit telephone number), and include the area code when giving the number to friends, family, business associates, customers, etc.

You should ensure that all services, automatic dialing equipment, or other types of equipment recognize the new 332 area code as a valid area code, and continue to program telephone numbers with 1+10 digit telephone numbers.  Some examples are: stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, medical alert devices, safety alarm security systems and gates, ankle monitors and or other similar equipment.  Be sure to check your website, business stationery, advertising materials, personal and business printed checks, contact information, and your personal or pet ID tags to ensure the area code is included.

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1+ area code + telephone number for all calls to other area codes.
  • You can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community you will still dial these codes with just three digits.

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call Assurance Wireless at 888-321-5880 or access www.assurancewireless.com for more information.  You can also visit the New York Public Service Commission’s website at http://www.dps.ny.gov/ for further information.

 

Area Code Overlay Approved for the New York 518 Area Code

To ensure a continuing supply of telephone numbers, the new 838 area code will be added to the area served by 518. This is known as an area code overlay. Get ready to change the way you dial your calls made within the 518 area code!

What is an area code overlay?    

An overlay is the addition of another area code (838) to the same geographic region as an existing area code (518). An overlay does not require customers to change their existing area code.

Who will be affected?

The 518 area code covers all or part of 17 counties in eastern upstate New York, serving communities in the Capital region of Albany and its surrounding suburbs, such as Plattsburgh and Lake Placid.  The new 838 area code will serve the same geographic area currently served by the existing 518 area code.

What will be the new dialing procedure?

To complete calls within the 518 area code region, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 518 area code that are currently dialed with seven digits will need to be dialed using ten digits, that is, the area code + telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 838 area code.

When will the change begin?

Effective March 18, 2017, you should begin using the new dialing procedures whenever you place a call from the 518 area code. If you forget and dial just seven digits, your call will still be completed.

Beginning August 19, 2017, you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.

Beginning September 19, 2017, new telephone lines or services may be assigned numbers using the new 838 area code.  All calls made within and between area codes 518 and 838 must be placed using the 10-digit telephone number (518 or 838 plus the 7-digit telephone number).

What will you need to do?

In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure.  Some examples are: stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, medical alert devices, safety alarm security systems and gates, ankle monitors and or other similar equipment.  Be sure to check your website, business stationery, advertising materials, personal and business printed checks, contact information, and your personal or pet ID tags to ensure the area code is included.

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1+ area code + telephone number for all calls to other area codes (outside of 518 and 838).
  • You can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community you will still dial these codes with just three digits.

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call Assurance Wireless at 888-321-5880 or access http://www.assurancewireless.com for more information. You can also visit the New York Public Service Commission’s website at http://www.dps.ny.gov/ for further information.

 

Area Code Overlay Approved for the Pennsylvania 717 Area Code

To ensure a continuing supply of telephone numbers, the new 223 area code will be added to the area served by 717. This is known as an area code overlay. Get ready to change the way you dial your local calls!

What’s an area code overlay?

An overlay adds another area code (223) to the same geographic region as an existing area code (717). An overlay does not require customers to change their existing area code or telephone number.

PA_717_Map.png

Who is affected?

The 717 area code covers the south-central portion of the state serving communities such as Gettysburg, Harrisburg, Lancaster, Lebanon, and York. The new 223 area code will serve the same geographic area currently served by the existing 717 area code.

What is the new dialing procedure?

To complete local calls within the 717 area code region, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 717 area code that are currently dialed with seven digits will need to be dialed using 10 digits, that is, the area code + telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 223 area code.

When does the change begin?

Effective immediately you can begin using 10 digits whenever you place a local call from the 717 area code. If you forget and dial just seven digits, your call will be completed until August 26, 2017.

Starting August 26, 2017, you must use 10-digit dialing for your call to complete.  If you don’t, your call won’t be completed and a recording will instruct you to hang up and dial again.

Beginning September 26, 2017, new customers in the 717 geographical area may be assigned telephone numbers with the new 223 area code. All calls made within and between area codes 717 and 223 must be placed using the 10-digit telephone number (717 or 223 plus the 7-digit telephone number).

What do I need to do?

In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure.  Some examples are: stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, medical alert devices, safety alarm security systems and gates, ankle monitors and or other similar equipment.  Be sure to check your website, business stationery, advertising materials, personal and business printed checks, contact information, and your personal or pet ID tags to ensure the area code is included.

What will remain the same?

  • Your telephone number, including the current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1+ area code + telephone number for all calls to other area codes (outside of 717 and 223).
  • You can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you will still dial these codes with just three digits.

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call Assurance Wireless or you can also visit the Pennsylvania Public Utility Commission’s website at http://www.puc.pa.gov/ for further information.

 

Area Code Overlay Approved for Texas 210 Area Code

What is an area code overlay?

An overlay is the addition of another area code to the same geographic region as an existing area code. An overlay does not require customers to change their existing area code, but does require a new dialing procedure.

Texas_210.png

Who will be affected?

The 210 area code generally covers the greater San Antonio area including all or portions of the cities of Alamo Heights, Balcones Heights, Castle Hills, Cibolo, Converse, China Grove, Elmendorf, Fair Oaks Ranch, Garden Ridge, Grey Forest, Helotes, Hill Country Village, Hollywood Park, Kirby, Leon Valley, Live Oak, Olmos Park, Saint Hedwig, Schertz, Selma, Shavano Park, Terrell Hills, Universal City, Von Ormy and Windcrest within the counties of Atascosa, Bexar, Comal, Guadalupe, Medina and Wilson. The new 726 NPA will serve the same geographic area currently served by the existing 210 NPA.

What will be the new dialing procedure?

To complete local calls, the new dialing procedure requires callers to dial the area code + the 7-digit telephone number. This means that all calls in the 210 area code that are currently dialed with 7 digits will need to be dialed using 10 digits. The same dialing procedure will apply to telephone numbers assigned from the new 726 area code. Calls that are currently local will continue to be local, even though 10-digit dialing will be required.

When will the change begin?

Beginning March 25, 2017, you should start using the new dialing procedure whenever you place a call from the 210 area code. If you forget and dial 7 digits, your call will still be completed.

Beginning September 23, 2017, you must use the new dialing procedure, as described above for all local calls. After this date, if you do not use the new dialing procedure, your call will not be completed and a recording will instruct you to hang up and dial again.

Beginning October 23, 2017, new telephone lines or services may be assigned numbers using the new 726 area code.

What will you need to do?

In addition to changing your dialing procedure, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are stored telephone numbers in contact lists in phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, etc. Medical alert devices, safety alarm security systems and gates, ankle monitors or other similar equipment must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by default but some older equipment may still use 7 digits. Please contact your medical alert or security provider if you don’t know whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit dialing. You may also want to check your website, business stationery and advertising materials, printed checks, contact information, and personal or pet ID tags to ensure the area code is included.

What will remain the same?

  • Your current telephone number will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call, even when dialed with 10 digits.
  • You will still need to dial 1+ area code + telephone number to place long-distance calls.
  • You can still dial three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you can still dial three digits.

Who may you contact with questions?

If you have any questions regarding information provided in this notice,please call Assurance Wireless at 888-321-5880 or access http://www.assurancewireless.com for more information or http://www.puc.texas.gov/industry/maps/areacodes/TxAreaCodes.aspx

 

New Western Washington Area Code And 10-Digit Local Dialing For 360, 206, 253 and 425 Area Codes

Get ready to change the way you dial local calls!

What is an area code overlay?

An overlay is the addition of a new area code to the same geographic region as an existing area code. This is done because the existing area does not have enough telephone numbers left to meet customer demands.

When will the new area code be introduced?

The new 564 area code will begin to be assigned to new telephone lines or services beginning Aug. 28, 2017. You will not be assigned the 564 area code unless you order new telephone service.

What will remain the same?

  • Your current telephone number, including area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change.
  • A local call now will remain a local call, even when dialed with 10 digits.
  • To place a long distance call, continue to dial 11 digits (1+ area code + telephone number)
  • You still dial three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are available in your community, you still dial three digits.

Who will be affected?

All western Washington area codes are affected. The new 564 area code will initially be introduced as an overlay to the 360 area code region and then expanded to the 206, 253, and 425 area codes as additional telephone numbers become necessary.

What will be the new dialing procedure for Western Washington?

The new dialing procedure requires callers in the western Washington area codes (206, 253, 360, 425, and 564) to dial the area code plus the seven-digit telephone number, for example, 360-XXX-XXXX. Local calls will continue to be local, even though 10-digit dialing will be required.

When will the dialing change begin?

The new dialing procedures will begin July 29, 2017. After that day, you must dial 10-digits as described above for all local calls. After July 29, if you do not use the new dialing procedure, your call will not be completed and a recording will instruct you to hang up and dial again.

What will you need to do?

In addition to changing your dialing procedure, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a seven-digit number must be reprogrammed to 10-digit dialing. Examples include: stored contact lists in telephones, PBXs, fax machines, internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, etc. Important safety and security equipment, such as medical alert devices, safety alarm security systems and gates, ankle monitors or other similar equipment must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by default but some older equipment may still use seven digits. Please contact your medical alert or security provider if you don’t know whether your equipment needs to be reprogrammed to accommodate 10-digit dialing. In addition, your website, business stationery, advertising materials, printed checks, contact information, and personal or pet ID tags should be checked to ensure the area code is included.

Who may you contact with questions?

If you have questions regarding information provided in this notice, please call Assurance Wireless or you may also contact the Utilities and Transportation Commission at 1-888-333-9882, consumer@utc.wa.gov, or visit www.utc.wa.gov/overlay

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Assurance Wireless is brought to you by Virgin Mobile USA and is a Lifeline Assistance program supported by the federal Universal Service Fund. Service within nationwide coverage area reaching more than 295 million people. Assurance Wireless is not available in all states/areas. Offer limited to eligible customers (varies by state) residing in selected geographic areas and is non-transferable. Visit virginmobileusa.com for a detailed map and to check if service is available in your area. Coverage not available everywhere. Other restrictions apply.

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