About Us

Assurance Wireless is a worry-free way to stay connected with family, school services, doctors, and employers. Assurance Wireless provides a free phone, along with free phone service each month to low-income residents in over 40 states.  There are no bills, long-term contracts, activation fees, recurring fees, or surcharges for Assurance Wireless customers.  Assurance Wireless offers are not available in all states/areas and may vary by state.

Assurance Wireless is a federal Lifeline Assistance program from Virgin Mobile. Lifeline is a government benefit program supported by the federal Universal Service Fund. Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. You may qualify if you participate in certain public assistance programs, like Medicaid or Supplemental Nutrition Assistance Program (SNAP). You can also qualify based on your household income. You must provide proof of program participation or proof of income. To see if you qualify for Assurance Wireless please visit:http://www.assurancewireless.com/Public/HowToQualify.aspx.

Customers can choose to add funds to their account for additional services such as voice minutes, texting services, data and international calling and can purchase Virgin Mobile top-up cards at retail outlets nationwide. The Lifeline Assistance program is available for only one wireless or wireline account per household. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible. Offer limited to eligible customers (varies by state) residing in selected geographic areas and is non-transferable. Offers not available in all states/areas. Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program. Accessing voicemail draws from plan minutes & charges may apply once free minutes have been depleted except for California residents.

For more information, call 1-888-898-4888.

Assurance Wireless Program Benefits:

  • No Annual Contract
  • Nationwide Sprint® Network Coverage
  • Activation from the phone or online
  • 911 Access
  • Voicemail Account, Calling Waiting, Caller ID
  • Customer Care services in English and Spanish
  • Calls to Customer Care are FREE
  • Additional calling and texting options available





  • 1.8 inch QQVGA (128x160) Display
  • M3/T4 HAC Rating for the hearing impaired
  • Alarm Clock, Calculator, Calendar, Stop Watch, World Clock
  • Removable 750mAh Battery (talk time up to 4 hours)


Kyocera Jax: S1360



  • 1.8 inch Display (128x160) Display
  • M4/T4 HAC Rating for the hearing impaired
  • Alarm Clock, Calculator, Calendar, Stop Watch, World Clock
  • Li-ion (LiCoO2) 760mAh Battery (talk time up to 4 hours)

ZTE Quest - 3G Only





  • 4.0" Touchscreen Display (WVGA 800x480)
  • M4/T3 HAC Rating for the hearing impaired
  • Bluetooth 4.0, Speakerphone, Calculator, Calendar, Access Public Wi-Fi, 32GB micro SDTM Card Compatible
  • 2MP Rear Facing Camera
  • Removable Li-ion 1500mAh Battery (up to 4 hours talk time)
  • 1.2GHz Dual-Core Processor
  • 4GB ROM/512MB RAM
* Only Available in California 



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People who don’t qualify for Assurance Wireless but who are also struggling in the current economy and find themselves searching for cost-savings everywhere, can take advantage of  payLo by Virgin Mobile.  payLo was especially designed with value-conscious wireless consumers in mind, offering plans for as little as $20/month for 400 minutes. payLo is available at retail stores nationwide, including Best Buy, RadioShack and Target.  For more information, visit http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp#

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Assurance Wireless is brought to you by Virgin Mobile USA and is a Lifeline Assistance program supported by the federal Universal Service Fund. Service within nationwide coverage area reaching more than 295 million people. Assurance Wireless is not available in all states/areas. Offer limited to eligible customers (varies by state) residing in selected geographic areas and is non-transferable. Visit virginmobileusa.com for a detailed map and to check if service is available in your area. Coverage not available everywhere. Other restrictions apply.

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