About Us

Are you having a hard time financially? Are you trying to figure out what you can afford and what you can’t? If phone service is something you are having a hard time affording, help may be available. Assurance Wireless is a worry-free way to stay connected with family, school services, doctors, and employers. Assurance Wireless provides eligible low income residents with a free Phone, 250 free Voice Minutes & 250 free texts each month. To apply for Assurance Wireless please call 1-800-395-2171 or visit assurancewireless.com for more details.

Assurance Wireless is a federal Lifeline Assistance program from Virgin Mobile. Lifeline is a government benefit program supported by the federal Universal Service Fund. Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. You may qualify if you participate in certain public assistance programs, like Medicaid or Supplemental Nutrition Assistance Program (SNAP). You can also qualify based on your household income. You must provide proof of program participation or proof of income. To see if you qualify for Assurance Wireless please visit http://www.assurancewireless.com/Public/HowToQualify.aspx.

"I was unemployed for an extended amount of time due to layoffs,” stated Evan M., 41, a former Assurance Wireless customer. “The phone and service I received from Assurance Wireless were invaluable to my finding new employment and to my efforts to recover from this recession.  It allowed me to contact potential employers and provide a way for them to respond to me, while also saving money.  Assurance also gave me peace of mind that I had a way to stay connected to my kids while away from home.” 

Customers can choose to add additional funds for additional voice minutes and or texting services, and can purchase Virgin Mobile top-up cards at retail outlets nationwide. The Lifeline Assistance program is available for only one wireless or wireline account per household. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible. Offer limited to eligible customers (varies by state) residing in selected geographic areas and is non-transferable. Offers not available in all states/areas. Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program. Add’l voice: 10c/min. Domestic text: 10c/msg (sent or received). Int’l & Data services may be extra per plan. Accessing voicemail draws from plan minutes & charges may apply once free minutes have been depleted. Visit assurancewireless.com for more details.


  • FREE Phone
  • FREE 250 Voice Minutes
  • FREE 250 Free Texts
  • No Annual Contract
  • Nationwide Sprint® Network ( or Nationwide Sprint® Network coverage)
  • Voicemail Account, Call Waiting, and Caller ID Included
  • 911 Access
  • Keep your current home or cell phone number

Ideal for:      

  • Low income households utilizing assistance programs
  • Unemployed/underemployed residents looking for work
  • Individuals at or below 135%-150% of poverty guidelines


Kyocera Jax



Website: www.assurancewireless.com
To Apply: 1-800-395-2171
Customer Care: 1-888-321-5880
Follow us: Facebook: http://www.facebook.com/#!/AssuranceWireless?ref=ts
  Twitter: http://twitter.com/Assurancecell
  YouTube: http://www.youtube.com/assurancewireless


To reach a member of the Assurance Wireless Corporate Communications team, please click here.

Meanwhile, people who don’t quite qualify for Assurance Wireless but who are also struggling in the current economy and find themselves searching for value everywhere, can take advantage of  payLo by Virgin Mobile.  payLo was especially designed with value-conscious wireless consumers in mind, offering plans for as little as $20/month for 400 minutes. payLo is available at retail stores nationwide, including Best Buy, RadioShack and Target.

Prospective low income customers who find they are not eligible for Assurance Wireless may learn more about Virgin Mobile’s no contract payLo Plan options by visiting http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp#

Media Contacts

Contact a member of the Assurance Wireless Media Relations Team.
Click Here

Social Media

Visit us on Facebook, follow us on Twitter or subscribe to our YouTube channel.


Service within nationwide coverage area reaching more than 280 million people. Assurance Wireless is not available in all areas. Visit virginmobileusa.com for a detailed map and to check if service is available in your area.
© Virgin Mobile USA, L.P. 2002 – . All Rights Reserved
News Room   |   Contact Us   |   En Español
CTIA Consumer Checklist     |     Privacy Policy     |     Copyright Notice     |     Terms Of Service     |     Web Site & Use Terms     |     Partner Information     |     PSAP Information     |     Net Neutrality     |     CMAS

Business Wire NewsHQ℠